Privacy Policy

1. Introduction

MirrorCrestPoint ("we," "our," or "us") is dedicated to safeguarding your privacy. This document outlines how your information is handled when you access our website mirrorcrestpoint.sbs or use our services related to yacht chartering.

Your use of our services indicates your acceptance of the practices described in this document. We adhere to privacy laws like the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

When you voluntarily engage with us by actions like:

• Scheduling a yacht charter
• Reaching out on our website or by telephone
• Signing up for our newsletter
• Completing forms on our site
• Joining in surveys or promotional activities

The following types of information may be collected:

• Name and contact details (email, telephone, physical address)
• Financial details (handled securely by external service providers)
• Preferences and specifications for the charter
• Details of contacts in case of an emergency
• Information regarding dietary restrictions or health (if given)

2.2 Automatically Collected Information

During your visit to our website, specific details about your equipment and interaction patterns are automatically gathered:

• IP location and details
• Type and version of web browser
• Visited pages and time spent on our platform
• Sites that led to ours
• Device specifics (model, screen dimensions, and more)

2.3 Cookies and Tracking Technologies

To improve your experience, we utilize cookies and analogous tracking mechanisms, assisting us with:

• Storing your preferences
• Evaluating website activity and performance
• Serving personalized content
• Enhancing our offerings

You have the ability to set your preferences regarding cookies either through your web browser settings or through our cookie consent module.

3. How We Use Your Information

For these objectives, we apply the data we collect:

• Service Delivery: Facilitating yacht charter operations, managing reservations, and corresponding about your bookings
• Customer Service: To handle queries and offer support
• Payment Handling: For financial transactions and billing management
• Safety and Security: To guarantee operational safety and thwart fraudulent activities
• Marketing: To forward promotional materials and updates, based on your consent
• Website Enhancement: To review interaction patterns and refine the functionality of our site
• Legal Adherence: To fulfil legal and regulatory requirements

4. Information Sharing and Disclosure

Your personal data is neither sold, exchanged, nor leased to third parties. However, it may be disclosed in situations such as:

4.1 Service Providers

We may divulge details to third-party service providers that assist with various operations including payment processing, site hosting and upkeep, email campaigns, data analysis and performance tracking, and customer service.

4.2 Legal Obligations

Your information might be disclosed if necessary under law, or in the course of legal processes, court directives, situations of urgency, or inquiries into possible illicit actions.

4.3 Business Transitions

Should a merger, acquisition, or sale of company assets occur, your information might be part of the transferred assets.

5. Data Security

We employ suitable technical and organizational securities to guard your personal data against unauthorized entry, change, exposure, or destruction. These precautions encompass encryption, secure servers, regulated access, periodic evaluations, and training of our workforce.

However, it's important to note that no method of digital transmission or storage is infallible. We cannot promise the complete security of your data.

6. Data Retention

We hold on to your personal information for the amount of time necessary to fulfill the intents it was gathered for or as mandated by law. Typical holding periods are:

• Yacht charters: 7 years (for taxation/legal purposes)
• Marketing communications: until you request removal or opt out
• Website analytics data: 26 months
• Customer support interactions: 3 years following the latest communication

7. Your Rights and Options

You are entitled to rights such as viewing, amending, erasing (with legal boundaries), porting data, opting out of marketing communications, and managing cookies. To exercise these rights, please reach out to us using the information below.

8. Third-Party Services

8.1 Google Analytics

For web usage analytics, we utilize Google Analytics. An opt-out is available through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our website includes links to third-party social media platforms, which are governed by their own privacy policies.

8.3 Payment Processors

Handling of payments is conducted by third-party processors adhering to the PCI DSS standards.

9. International Data Transfers

Your data may be transferred to, and processed in, countries other than Germany. We enforce safeguards in line with applicable privacy legislation.

10. Children’s Privacy

Our services are not aimed at individuals under the age of 13, and we don't intentionally gather their information. If it comes to our attention that a child has provided us with their details, please get in touch with us at once.

11. Changes to This Privacy Policy

Modifications may be made to this Privacy Policy to reflect new practices or legal developments. We will inform you by updating the document here, sending emails to registered users, or displaying a notification on our website. Continued usage of our services after the date of effectiveness presumes your agreement to the revisions.

12. Contact Information

For inquiries regarding this Privacy Policy or how we manage data, get in touch:

13. Compliance with Google Ads User Consent Policy

Our compliance with Google Ads user consent policies is steadfast. Changes to cookie/tracking preferences can be made at any time through our cookie settings.